Published: Thu, April 20, 2017
Life&Culture | By Kristin Armstrong

United Scrambles To Recover From Ousted Passenger Fiasco

United Scrambles To Recover From Ousted Passenger Fiasco

The incident has garnered the attention of over 480 million users on Weibo, a platform similar to Twitter in China, according to Reuters, with a passenger telling the publication that Dao said repeatedly that he was being discriminated against because he was Chinese.

In an interview with ABC's "Good Morning America" that aired Wednesday, Munoz said he felt "ashamed" watching video of Dao being forced off the jet. "No one should ever be treated this way", Munoz said. "We can't do that".

Three passengers left. Kentucky physician David Dao refused. It is unclear if Dao remains hospitalized.

Hoping to resolve the incident and resulting backlash, the company also announced that it would no longer ask police to remove passengers from full flights. When nobody accepted the airline's offer of $800 to relinquish a seat, the airline chose four passengers at random.

"The Department remains committed to ensuring that airlines comply with consumer protection regulations and will not speculate during the review process on this matter", it said. A United employee boarded the plane and demanded that he give up his seat because the flight was overbooked.

All customers on the flight will be compensated for the cost of their tickets, CNBC reported Wednesday.

The Chicago Department of Aviation swiftly put the officer who removed Dao on leave, saying he had violated standard procedures and that the agency would not "tolerate that kind of action".

In his most contrite apology yet, Oscar Munoz said Tuesday that no one should be mistreated that way.

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How many times in the past year has United Airlines removed a passenger that has already boarded a plane due to overbooking or other reasons outside the customer's control?

The video of a passenger being forcibly removed from an overbooked flight has been watched by millions.

Royal Jordanian Airlines also joined in on the trolling, tweeting what looks like a no smoking poster that reads: "We would like to remind you that drags on our flights are strictly prohibited by passengers and crew".

Other passengers on Flight 3411 are heard saying, "Please, my God", "What are you doing?"

There were so many ways that the airline could have handled this situation appropriately, "but to actually drag him out of his seat and to bloody him, is just absolutely outrageous", Chu said.

The video, taken by passenger Joya Cummings and uploaded to Facebook early Tuesday, shows a calm and restrained Dao.

Added Munoz: "This is on me; I have to fix that, and I think that's something we can do". Now, the LA Times is reporting that another man, who'd purchased a full-fare first class ticket and was sitting is his seat on a United Flight, was threatened with handcuffs if he did't give up his seat for a "higher-priority" traveler.

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